Consultation objectives

The purpose of the Statistics Canada Client Survey was to measure satisfaction with product and/or service quality, delivery and use.

The information is used for external reporting, internal decision making and priority setting.

Methodology

The sample for the Statistics Canada Client Survey was taken from the Statistic Canada's Client Relations Management System (CRMS) as well as from the Data Access Division register. This comprised all clients who requested a product or service within the calendar year 2020, the results reflecting their responses.

Respondent Profile

The greatest number of respondents were from the Federal Government and International organizations. The Independent researchers sector had the lowest representation. The majority of respondents requested a product or a service for the purpose of research and analysis with the least popular purpose being legislative.

Results

Overall satisfaction with Statistics Canada's products and/or service quality

• 84% of clients were satisfied with the overall quality of the product or service received.
• The format or medium of product received the highest satisfaction rating.
• Areas for improvement include level of detail, supporting documentation and timeliness of release.

Overall satisfaction with Statistics Canada's products and/or service delivery

• 87% of clients were satisfied with the overall delivery of the product or service received.
• Provision of the product or service in the official language of choice and respect and courtesy of staff received the highest levels of satisfaction.
• Areas of improvement include cost and amount of time to get the product or service.

Overall level of usefulness with Statistics Canada's products and/or services

• 72% of clients considered the product or service useful.